1. Chapter 14 discusses the concept of the evolution of human performance improvement. Several sections of chapter 14 present a variety of non instructional solutions to performance problems. Identify a performance problem in your area of work and provide a non instructional solution to solve the problem.
A year ago, I worked for a mortgage company that was reorganizing a department. I was there from the beginning. After working in the department for a year I felt like there was no focus on performance. Employee morale was low, and lack of communication to employee as to the direction of the department was really going. Employee behavior change and many of my team members were starting to come to work late often. Employees started leaving the company or wanted to transfer to different department, which open management eyes to start taking some action.
I went to work every day not knowing if I was doing my job right. Once I decided to leave the company. I was advice I was one of the top performer on my team. After voicing my concern, management advise they would start sending monthly stats out for the team. Also they advise they would do employee of the month. I am thankful that I was able to help with changing and improving employee morale before leaving the company. Human Performance Improvement is so important in the work place. Stating objective and giving feedback is important when it comes to performance in the workplace.
2. Chapter 15 presents several definitions of electronic performance support systems. In addition to these definitions, locate a few more and indicate your preference explaining why you prefer it. Additionally, describe why you believe EPSS have not been widely used and if they are more likely be become more prevalent in the future.
An Electronic Performance Support System is, according to Barry Raybould, "a computer-based system that improves worker productivity by providing on-the-job access to integrated information, advice, and learning experiences" (Raybould, 1991).
Gloria Gery defines it as "an integrated electronic environment that is available to and easily accessible by each employee and is structured to provide immediate, individualized on-line access to the full range of information, software, guidance, advice and assistance, data, images, tools, and assessment and monitoring systems to permit job performance with minimal support and intervention by others." (Gery, 1989).
I prefer Gloria definition because it explains in great detail. There is a look of instructional software that covers the elements of this definition, but they can be pricey. I believe the components of EPPS can be related to using technology in the classroom. It can be costly and require training. EPPS has not been widely used in the education and instruction due to one main characteristic is computer based. You have to take in consideration that some student may not have access to technology at home.
3. Knowledge management is the way we manage information, share that information, and use it. Organizations, such as schools, are full of information/data and we must organize that data in a way that we can make sense of it. We use data to make decisions and good data=good decision making. Identify a real or hypothetical problem in your line of work. How might a blended learning approach, including the use of a knowledge management system, be use to solve the problem?
A problem in my line of work is to minimize losses for the company. A solution to this problem is to build an access database which can categorize loss type and track them on a monthly basis. This will allow management to see losses that are accruing and find solutions to minimize losses, especially if it’s due to errors made by employee. This will also help with process improvements and allow management to focus on specific training needs.
4. Describe the types of informal learning you have been exposed to in your adult life. What was the purpose? What was the experience like? Was it engaging? Social? What role did you play? What role did the instructor play?
Informal learning for me is always spare of the moment. My motto is, never be afraid to ask question. The more questions you ask the more knowledge you gain. Since beginning the Alternative Certification program my sister has help me a lot. She only been teaching for three year and I believe she is an exemplary teacher. Through informal learning and observing her classroom, she has shown me the important of classroom management and the importance of having an engaged classroom environment. I am always an active listener when she come home and tells me stories about her class. Lastly as a future educator, I know I will be exposed to informal learning from my students daily.
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